Safety Report: Scam Alert, Kingman, AZ, USA

Kingman, Arizona, United States

This is too funny! I did the exact same thing - ordered chairs and got raybans. when I asked for my money back, they have messed around, first telling me they made a mistake but cannot deliver my chairs so I can keep the glasses. Then, they say they can return 10% next it went to 30% then to 50%. The last email I received (where I told them I had disputed the charge on my credit card and asked how to return the glasses), they said 'the most we can credit you is 70%, will you accept that?" Since my credit card has already reimbursed me, I have stopped communicating with them. I've also checked the glasses - does anyone else think they are fake?

12/07 update: There were two 'company' names that I interacted with. Ruaten - I had ordered 4 chairs and a firepit but must have put the wrong address - I saw on thier tracking site that my order was being held at the local post office. I called the post office and they confirmed that if there was something there for me, it would have a USPS tracking number. The post office was unable to identify anything with the tracking number provided to me. I emailed their helpdesk - sersoppor@gmail.com a couple of times but never got a response. I was able to get a refund by disputing the charge on my credit card. The 2nd order was for the same thing, being sent to another address. The tracking page told me my order had arrived and was in the mailbox. We found a pair of sunglasses (Raybans that we suspect are fake). This order was thru Cuzayie but they used the same helpdesk email as above. They were very responsive although offered no real help. Initially they told me they made a mistake and are now unable to fulfill my order but because shipping/custom charges are so expensive, I can keep the glasses. I told them that is not acceptable to me, I don't want the glasses. Then they said they could give me 10% back plus I can keep the glasses. Again, I declined this, they next offered 30% then 50% and then 70%. By this time I had already received 100% credit via my dispute so I just quit replying to them.